State and local governments employ more than 20 million Americans—roughly one in eight members of the U.S. workforce. These employees deliver essential services every day: protecting communities, maintaining infrastructure, driving economic growth, and supporting public health and education. Their impact is enormous. Yet the policy systems guiding this workforce are too often outdated, fragmented, and unable to keep pace with the demands of modern governance.

When policies and regulations are scattered across silos or stuck in paper-based workflows, the result is more than inefficiency. It means compliance failures, slower services, and declining public trust.

This is precisely the gap Esper was built to close.

Policy as the Operating System of Government

Policy is not paperwork. It is government’s operating system. And like any operating system, when it’s outdated, everything built on top of it falters. Agencies risk systemic failures: diminished accountability, delayed service delivery, and increased legal exposure.

Esper was founded to modernize this foundation. The platform delivers clarity, consistency, and transparency by centralizing processes, eliminating redundancies, and empowering staff with tools like AI-powered Smart Search—providing instant, conversational answers to policy and regulatory questions. Governments can now respond to today’s urgent challenges with the same agility and accountability citizens expect from the private sector.

Already, Esper supports more than 193,000 government employees, shaping policies that impact 134 million Americans. With the launch of its new Professional Services offerings, Esper extends beyond technology to deliver expert guidance—giving agencies a clear path to modernization.

New Professional Services: A Roadmap for Modernization

Through its technology, Esper has already transformed operations for more than 150 agencies nationwide. Building on that momentum, the company now offers three structured services designed to help agencies uncover risks, measure readiness, and accelerate reform:

• Policy Process Analysis
  Review the full policy lifecycle—from drafting through publication—to identify inefficiencies, compliance gaps, and opportunities to strengthen governance.
• Regulatory Process Analysis
  Assess end-to-end rulemaking workflows, improving auditability, transparency, and alignment with statutory requirements.
• Staff Readiness Analysis
  Evaluate workforce adoption and understanding of policies, pinpoint training needs, and close communication gaps.

Each service produces a readiness score and tailored plan, aligning modernization goals with an agency’s operational context and resources.

Esper: The Infrastructure for Modern Government

Agencies can no longer afford outdated systems that slow services and erode public trust. Citizens expect responsiveness, transparency, and accountability. Meeting that expectation requires modern infrastructure.

Esper provides exactly that: a comprehensive modernization ecosystem. By combining advanced policy and regulatory technology with structured professional services, Esper enables governments to:

• Establish transparent, auditable processes
• Reduce compliance and legal risks
• Empower staff with real-time access to policies and trusted AI-driven answers
• Deliver faster, more reliable public services

In short, Esper is not just software—it is the operating system for modern government. By merging innovative technology with hands-on expertise, Esper empowers public employees to serve more effectively, equips leaders with the tools to build sustainable systems, and restores public trust in government’s ability to deliver.