Technology can play a vital role in enabling government agencies to meet operational standards. But it’s not just about modernizing processes or upgrading systems; it’s about revolutionizing how agencies function and making them more efficient overall. By breaking down internal silos, streamlining processes and enabling seamless inter-departmental collaboration, new GovTech solutions can greatly enhance a government agency’s daily work activities.
As principal custodians of an agency’s technological vision, Chief Information Officers (CIOs) are tasked with translating tech trends into actionable strategies and integrating new government tech into existing frameworks. With government digital transformation gaining traction, a government CIO’s knowledge of these trends can significantly influence an agency’s trajectory and operational landscape.
In this article, we explore the latest government technology trends. We also discuss how these innovations, if properly incorporated into policymaking lifecycles and operational strategies, can support continuous improvement in your agency’s performance.
The 5 top technology trends in government
CIOs should closely follow and leverage the following government technology trends:
1. Government cloud
Rather than building and maintaining your own servers and data centers, cloud computing enables government organizations to access IT resources online and pay only for what they need. Shifting agency systems to the cloud allows for significant cost savings, more efficient data storage, improved disaster recovery capabilities and increased collaboration among agencies and other bodies. It also means that government services can be rapidly scaled up or down to meet changing public and staff demands.
The Esper policy management platform is an example of a cloud-based SaaS solution that is revolutionizing how agencies handle their policymaking lifecycles. The platform offers all the benefits of cloud technologies, such as reliability and enhanced security. For the end-users, Esper brings the convenience of accessing policies from any device connected to the internet.
2. GovTech compliance requirements
For government agencies, maintaining compliance with regulations, particularly those related to technology, is not just a legal obligation but also a crucial aspect of ensuring public trust and smooth operational efficiency. However, keeping up with evolving regulations can be complex and resource-intensive.
To ensure compliance with regulations during the policymaking process, Esper digitizes the entire workflow and provides an accessible centralized repository for all policies, procedures and other documents. In addition, Esper’s built-in audit trails and transparent reporting capabilities ensure that all the high-level actions within critical tasks are easily traceable, fostering accountability. The platform also flags non-compliant policies that need to be updated or replaced.
Consider the case of the California Department of Forestry & Fire (CalFIRE). Due to field staff being unable to access policies on the go and over 3,000 handbook documents that had to be reviewed every 12 months, ensuring compliance was challenging. Adopting the Esper platform meant CalFIRE had a date tracker for policies that were about to expire, and our mobile-friendly Policy Library allowed field staff to find policies by keyword or advanced search settings quickly.
To learn more about how transitioning to the Esper platform benefited the California Department of Forestry & Fire, read the case study.
3. Cybersecurity in government
Governments are often the prime targets of sophisticated cyberattacks. A CloudSEK report indicates that cyberattacks against governments in the second half of 2022 increased by 95% compared to the same period a year earlier.
As a result, there’s an emerging trend of placing greater emphasis on cybersecurity in the public sector, which goes far beyond just installing antivirus software or setting up firewalls. A National Association of State Chief Information Officers (NASCIO) survey found that cybersecurity and risk management were the top concerns for CIOs in 2023.
Recognizing the vital nature of cybersecurity in data-driven government operations, Esper has integrated the following measures into its policymaking platform:
- Cloud security: As part of compliance with the Federal Risk and Authorization Management Program (FedRAMP), Esper uses Amazon Web Services (AWS) as the cloud provider, integrates with system health tools and undergoes auditing by recognized Third Party Assessment Organizations (3PAOs). Data is encrypted at rest and in transit using industry-standard protocols, and backups are maintained in locations with redundancy and fault tolerance.
- Identity and access management (IAM): Esper provides single sign-on (SSO) for user authentication and implements role-based access control (RBAC) to limit what users can do and see on the platform based on their roles and responsibilities.
- Logs and audit trails: Esper logs all user activities and system events on the platform and provides audit trails that can be reviewed and analyzed for security monitoring.
4. Government workflow automation
With the pressure to improve internal processes and efficiencies, government agencies are turning to automation to streamline their workflows and reduce manual, repetitive tasks. Workflow automation is the design, execution and automation of processes based on predefined rules where tasks are passed from one stakeholder to another for action according to a sequence.
Esper helps governments capitalize on this trend for streamlined policy management. The platform is designed to automate various stages of the policymaking lifecycle, from drafting and collaboration to review, approval and implementation. Esper also includes features like automated reminders for pending tasks, real-time tracking of policy status and painless distribution of finalized policies.
5. Artificial intelligence (AI)
Artificial Intelligence has been recently making waves across the private sector, and it has transformative potential for government operations as well. A number of AI use cases already exist in the public sector, ranging from predictive analytics to natural language processing for citizen interactions and even policy formulation. A KPMG survey found that a majority (79%) of government decision-makers believed in AI’s ability to enhance bureaucratic efficiencies.
Leveraging AI’s impressive data analysis capabilities, the Esper team built tools into the platform to ingest and extract relevant information from state, federal and Canadian regulations and laws. These machine-learning tools enable policymakers to easily research and compare policies against these legal frameworks and ensure their policies remain current and accurate.
Completing your digital government transformation with Esper
Named to the GovTech 100 list for the second year, Esper innovates the legacy policymaking lifecycle many agencies struggle with. Not only is Esper in tune with the government technology trends shaping the future of policy management, but it also actively enables them. We provide agencies with a secure, compliant, automated and intelligent solution for policymaking, removing friction points and enhancing collaboration between all key players.
Take a step towards modern policymaking with Esper. Get in touch.
Frequently asked questions
What is the Federal Risk and Authorization Management Program?
The Federal Risk and Authorization Management Program (FedRAMP) is a safety checkpoint that cloud products and services must pass through before federal agencies can use them. This program was created to ensure that cloud services used by federal agencies meet necessary security requirements.
Under FedRAMP, a third-party organization performs an initial assessment of a cloud service against a set of security controls. If the service meets these controls, it is granted either a provisional or full authority to operate. FedRAMP also emphasizes continuous monitoring and regular reassessment of authorized services to ensure they maintain their security posture over time.
Can Amazon Web Services (AWS) help with compliance?
Yes, Amazon Web Services (AWS) can assist with compliance. AWS provides many services and resources to help users comply with regulations, standards and best practices. With 143 different security and compliance certifications, including PCI DSS, GDPR and NIST 800-171, AWS can also satisfy the requirements of different regulatory authorities.