You asked, and we answered!
We’re lucky to partner with dozens of government agencies across the United States, and while adopting policy management software is often a huge upgrade for our customers, the modernization process understandably brings up questions. We rounded up the most common questions we hear from new customers, ranging from Esper’s security standards to how much Esper costs. Here are the most common questions from government agencies like yours:
Q: Our agency has a unique policy development process. How can Esper help?
A: Esper is lucky to work with 90+ government agencies in state and local government, as well as law enforcement! We’ve seen it all and understand the importance of dialing in the product so it’s just right for you. Esper is highly configurable, meaning everything down to policy templates and workflows can be set up to match your agency’s process.
Q: How does Esper help us stay compliant with federal programs?
A: Whether your agency is required to stay in step with federal regulations or you simply like to understand how the federal or state governments are regulating a particular issue, we’ve got you covered. Esper houses a database of regulations and statutes from the federal and state governments, making it easy for you to quickly understand how your regulations compare against others. Many customers have used this feature to bring about occupational licensing reciprocity, adopt best practices from neighboring states, and stay on top of changing federal guidelines.
Q: Is Esper secure? If so, what security standards does Esper meet?
A: Esper is built natively in the Amazon Web Services Cloud, which means that it benefits from the security and reliability of the world’s leading cloud platform. Esper is currently secure and compliant with SOC-2, FedRamp, TX RAMP, ADA, and more! We understand the importance of protecting sensitive information and have made security and compliance fundamental cornerstones of our product.
Read more about Esper’s security practices in our blog post here.
Q: If we choose Esper to house our policies, do we still “own” our policy?
A: 100%! We’re just good stewards of your policy. Our government retains access to live and historical versions of your policy, as well as any metadata generated within Esper’s platform. By reducing the reliance on paper-based systems, government agencies are able to streamline operations, minimize errors, and reduce costs.
Q: How is Esper different?
A: Our software provides an all-in-one solution that is proven to drive change, build public trust, and break down organization silos. By adopting a platform purpose-built for governments like yours, you can rest easy knowing Esper has provided you with a specialized experience designed to meet you where you are.
Check out how an Esper implementation works in an interview with our Director of Professional Services.
Q: How much does Esper cost?
A: This is always on the back of everyone’s mind. In order to provide accurate pricing, we typically host a “scoping” call where we learn more about your government’s business processes. From there, we can build a price that reflects the value we bring to your organization.
Didn’t see the question you were looking for? Drop us a line at marketing@esper.com- we’ll be happy to share additional information with you.
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