Esper Announces Partnership with the North Carolina Alcoholic Beverage Control Commission
Esper is proud to announce our latest partnership with the North Carolina Alcoholic Beverage Control Commission, our first customer in the state of North Carolina. The NC ABCC is responsible for the regulation of all sales, purchases, manufacturing, and consumption of alcohol in the state, including managing state-run liquor stores where citizens may buy alcohol. Its mission is to enhance public safety in North Carolina communities through the proper sale and consumption of alcohol.
Challenges faced by NC ABCC
The Commission had a single employee working part-time managing all regulations through a manual process. Additionally, a major regulatory review on the horizon promised to be a significant hurdle to overcome with minimal resources and an outdated process.
“Building a new team was an opportunity for ABCC to modernize how we manage our regulatory processes, but there was also the worry about onboarding team members and the administrative overhead of training them on our existing manual process,” said Renee Metz, Assistant General Counsel for NC ABCC. “Not only are we managing our existing regulations, we are updating and creating new rules that correspond with the legislative changes each year.”
Benefits of adopting Esper
Esper provides a single source of truth for all regulation activity, which within the ABCC can mean upwards of 12-18 months worth of work from internal drafting all the way to Rules Review Commission approval. All of this content, as well as feedback from interested parties, is housed in one place that makes it much easier to collaborate and gain insights into regulation status – protecting institutional knowledge in the process.
I’m usually inundated with emails containing rulemaking drafts that quickly become outdated,” said Metz. “I love that I’m able to open up Esper, see the latest changes, and collaborate in real-time with my colleagues. Esper allows me to truly focus on the rulemaking and trust that it’s the latest information. It’s incredibly more efficient than how we’ve been doing it.
Renee Metz
Assistant General Counsel for NC ABCC
Tips from an expert on how to get new technology for your agency
Hoping to modernize your agency’s policy management but not sure where to start?
“First, know who the experts are in your agency when it comes to technology procurement,” said Metz. “Be proactive in meeting with them and understanding the options on the table.”
“Second, educate people on the importance of making the regulatory process more efficient. We’re fortunate to have a Chairman who is invested in improving our regulatory environment, but the fact that we have an upcoming regulatory review and building a regulatory team was extra motivation to adopt new technology.”
For more information on Esper’s product and services, reach out to us for a consultation.
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